JCPB serves approximately 75,000 electric meters. Multiply 75,000 times three and you get an idea of how many customers we serve. Now, imagine the thousands of phone calls we receive each day.
It is our privilege to respond to your energy needs. In order that we maintain our high quality of service for all customers, we have an Automated Phone Service (APS) which allows you to conduct various business via the automated system. Simply put, the APS allows us to respond to a greater number of calls, which provides quicker, more efficient service for all. The end result is that we are able to better respond to your call and you can minimize time spent on hold.
You may conduct any of the following via the Automated Phone System:
- Report a power outage
- Pay by credit card
- Check account balances
- Verify bank draft transactions of your account
- Loan pay off information (i.e. heat pump loans)
Thank you for the opportunity to serve. Our main number is 423-952-JCPB.