FAQ - General Information

Ask A Builder/Contractor Question

Who do I call to check my service status?

Call BrightRidge Engineering Department at 423-952-5034.

What do I need to include with my site plans?

For an individual site BrightRidge Engineering Department requires a plat indicating the 911 address, water and sewer piping located on the property.

For a subdivision, BrightRidge Engineering Department requires a plat indicating the 911 addresses for each lot, water and sewer piping and any pumps for water or sewer that may be located on the subdivision property.

How long will my job take?

Once BrightRidge engineering personnel have met with the customer, a single pole or individual underground job may take up to two weeks to engineer. For an entire subdivision, the engineering process can take up to eight weeks.

Engineering and construction times may vary dependent upon weather, number of jobs and incomplete or incorrect information.

Why is the street address (911 address) so important? Where do I get it?

The correct street address (911 address) ensures all BrightRidge orders for temporary or permanent service match and power can be safely turned on. BrightRidge requires all temporary and permanent services to have the 911 address posted in a location visible from the road or no further that 12 inches directly below the meter.

To get the 911 address for your property, the correct city or county office where the property is located must be contacted.

  • City of Johnson City – 423-434-6073
  • City of Kingsport – 423-224-2462
  • Jonesborough/Washington County – 423-928-9111
  • Sullivan County – 423-279-7612
  • Greene County – 423-638-8663
  • Carter County – 423-543-0911

When can a service release be requested?

In Washington County, a service release may be requested at any point under construction when the completely grounded service has been installed and one Ground Fault Circuit Interrupter (GFCI) receptacle is provided. The service release is good for a period of 45 days.

For other counties or cities served by BrightRidge, please contact the appropriate state electrical inspector.

  • City of Johnson City – 423-434-6048
  • City of Kingsport – 423-224-2415
  • All other county residents – 423- 282-6742

What situations do not require a service release?

  1. Final inspections for new and manufactured homes.
  2. Safety inspections where power has been turned off for a period of one year.
  3. Electrical service upgrades of all types.
  4. All emergency situations, such as storm damage, fallen trees, and service failures, etc.
  5. For all questions concerning any of the above listed items, please contact the appropriate state electrical inspector.
    • City of Johnson City – 423-434-6048
    • City of Kingsport – 423-224-2415
    • All other county residents – 423- 282-6742

Do I need to request a temporary service while remodeling?

In Washington County, if the main service is undisturbed, it can be used as the temporary. If the main service has to be relocated or upgraded, a temporary service will be required. For other counties or cities served by BrightRidge, please contact the appropriate state electrical inspector.

  • City of Johnson City – 423-434-6048
  • City of Kingsport – 423-224-2415
  • All other county residents – 423- 282-6742

Do I need an inspection if electrical service has been off for one year or more?

BrightRidge requires a safety inspection for any electrical service that has been shut off for one year or more. The State of Tennessee requires an electrical permit be purchased for the safety inspection.

The 3 requirements of the inspection are as follows:

  1. The service must be in good working condition.
  2. No loose wires from walls or hanging from ceiling.
  3. A working, battery smoke detector in each bedroom and one in the hallway that leads to the bedrooms.

How do I schedule a planned outage?

To schedule a planned outage for residential, commercial or industrial services, first acquire any applicable electrical permits and then contact BrightRidge Service Department 24 hours in advance at 423-952-5025.

An electrical permit is required if the electrical service has to be disconnected, the mast (weather head and conduit) or meter base is removed and if the electrical panel is changed out or upgraded.

What is the process for changing my existing overhead service to underground?

  1. Contact BrightRidge Engineering Department at 423-952-5034 to schedule an appointment with a field engineer to look at the requested job.
  2. BrightRidge field engineer will estimate job and all associated fees.
  3. The requested job is then prepared by engineering staff.
  4. Customer makes arrangements to pay BrightRidge for proposed work at BrightRidge Engineering Department.
  5. Once payment has been received, the job is given to the JCPB Service Department to be worked.
  6. Job completion time is dependent upon customer payment and the completion of the following customer responsibilities:
    • Digging the ditch for the underground service from the house/meter to the pedestal.
    • Installing all conduit and service wire.
    • All electrical inspections.

BrightRidge will install pedestal and make all connections at the pedestal.

If BrightRidge moves a pole, who pays for it?

If a customer requests to have a pole relocated, the customer will be required to pay all construction cost.

What is a BrightRidge underground temporary and how do I get one?

This is a pre-made temporary service leased to customers for a fee of $30.00 per month. All kilowatt-hour usage during lease period and applicable connection fees will also be charged to the customer. BrightRidge temporary service does not require an electrical inspection in Washington County. For other counties or cities served by BrightRidge, please contact the appropriate state electrical inspector.

Please visit or contact BrightRidge Applications Dept. at 423-952-5010 to make application for a BrightRidge temporary underground service.