CUSTOMER SUPPORT ANALYST

Job Description

A job opening exists in the BrightRidge Customer Service Department for a Customer Support Analyst.

Scope/Responsibility

Incumbent will work under the direction of the Customer Support Manager to perform duties that focus on problem solving, process improvement, and customer satisfaction.  Responsible for data and process analysis, reporting, research, project management, training and departmental support.  Must be able to analyze data and information that will be used to make and/or support business decisions, including providing recommendations.  Must have the ability to create and design reporting solutions and analysis.  Must collaborate with subject matter experts in various departments to develop and implement new processes/procedures.  Provides reports on various data and assists in quality control and training.  Must have a high degree of honesty, loyalty and integrity. 

Experience/Qualification/Education

Bachelor’s degree preferred or equivalent experience in customer service, data analysis, reporting, and project/process management.  Three year’ experience in a Customer Service/Support environment preferred. 

Only qualified applicants considered. 

EEO/M/F/TNDFWP

Applicants should submit resume and cover letter to:

BrightRidge/Customer Service

Attn:  Human Resources

P.O. Box 1636

Johnson City, TN  37605

or fax to:  (423) 952-5044

by Friday, April 27, 2018